Frequently Asked Questions

Standard turnaround is 17–25 business days from the date your order is placed. This does not include shipping transit time.

• Online orders: Turnaround begins at checkout, but we require proof approval before production. Slow responses or excessive revision requests may cause delays.
• Orders placed with a CSR: Turnaround begins once the invoice is paid and artwork is approved.

No. Delivery dates shown at checkout are estimates only. While we do our best to meet them, delays can occur due to factors outside our control. In some cases, orders may take up to 25–30 business days to ship.

Yes! We have 3 rush options available at checkout:

• 10 Business Day Ship – Recommended for events with firm dates
• 7 Business Day Ship – Expedited production
• 5 Business Day Ship – Fastest available option

Rush fees are calculated at checkout based on your order size and complexity. Rush fees are non-refundable under any circumstances.

We ship all orders from Huntsville, Alabama via UPS.

• Free shipping: UPS Ground (included with all orders)
• Upgraded options: 3-Day Select, 2nd Day Air, Next Day Air

Contact us after checkout if you'd like to upgrade to a faster shipping method. Additional shipping charges will apply.

Once your order ships, you'll receive an email with a UPS tracking number. You can use this number on the UPS website to monitor your package's transit.

Need an update before shipment? Request an order update here.

While we package orders securely, issues can occasionally happen in transit. If your package is lost or arrives damaged, please contact our customer service team immediately with your order number, and we'll work with UPS to resolve the issue.

Please report problems within 5 business days of the expected delivery date.

Yes! All orders require an approved proof before production begins. This is your opportunity to review everything before we print.

• Online orders: You'll receive a digital proof within 1–5 business days of purchase.
• CSR orders: Your rep will work with you directly on artwork approval.

Your approved proof is the blueprint our production team works from. Once approved, we cannot make changes. Please carefully review:

• Spelling and text accuracy
• Ink colors (Pantone matches)
• Design size and placement
• Garment style, color, and sizes
• Quantities for each size

Orders not approved within 13 days of receiving the proof will be placed on hold. This may delay your estimated delivery date.

We send reminder emails, but please keep an eye on your inbox (and spam folder) after placing your order.

For the best results, we strongly prefer vector files:

• AI, EPS, PDF, SVG (preferred)
• High-resolution raster files (PSD, PNG, TIFF) at 300 DPI or higher

Note: Low-resolution files like JPGs from the web are often not suitable for quality printing. Our design team will let you know if we need a better file.

Yes! We have a team of in-house designers who can help bring your idea to life.

• Basic typesetting and minor adjustments are often complimentary
• More complex designs or logo creation are available at an hourly rate

Contact us with your ideas to get a quote.

No. We use industrial-grade screen printing and embroidery equipment for all orders. Our facility operates 10 automatic M&R presses capable of producing 240,000+ pieces monthly.

Vinyl is only used for custom names and numbers when specifically requested.

We do our best to match your approved proof, but there are some inherent variances in screen printing:

• Placement tolerance: All orders are allotted a 1" variance on design placement
• Color variance: Due to monitor differences and the printing process, exact hue/shade matches cannot be guaranteed—even when using Pantone colors
• Size variance: Our production team prints based on the dimensions shown on your proof. Use our reference guide for clarification on design size.

If your design is printed incorrectly—meaning it doesn't match your approved proof—please contact our customer service team immediately for a quick resolution.

Due to the setup costs of screen printing (creating screens, mixing inks, calibrating presses), we cannot provide custom samples for orders under 5,000 pieces.

However, you can view examples of our work on our website and social media to see the quality of our printing.

We do not stock blank garments—we order them from our vendor network after receiving payment and proof approval.

Occasionally, items may be out of stock. If this happens:

• Minor shortages (under 10%): We'll substitute with a comparable brand, color, or style to avoid delays. Let us know in advance if exact items are required.
• Larger shortages: We'll contact you to discuss options.

Your options for out-of-stock items:

• Replace with a different color
• Replace with a different style or brand
• Refund the affected items

Full payment is required at the time of purchase. We do not offer payment plans or partial payments for online orders.

Payment is required before we create and send your digital proof for approval.

Yes. Sizes 2XL and greater incur additional fees due to higher blank garment costs from our suppliers. These fees are calculated automatically at checkout.

No. In order for the $399 package pricing to work for our business model, each design must be 100+ shirts to qualify for the package pricing.

You can order any number of colors and/or sizes within those 100 shirts—as long as the artwork remains the same.

While we try our best to ship all orders prior to their estimated delivery date, we cannot guarantee arrival for events scheduled before the estimated delivery date shown at checkout.

No. We are unable to purchase blank youth shirts as affordably as adult shirts, so we cannot offer youth shirts at the same package pricing.

Yes! You can order any combination of colors and sizes for your order as long as the artwork design remains the same.

Note: Sizes 2XL and greater incur additional fees.

Before production (within 10 days of purchase):

• Orders can be canceled within 10 days of purchase
• Orders canceled after 10 days of purchase will incur a 10% cancellation/restocking fee

After production/shipment:

• Orders that have been completed and shipped are not available for cash refunds
• Please contact our customer service team for assistance

Rush fees are non-refundable under any circumstances.

No. Once you approve your proof, your order moves into production and changes cannot be made. This is why we emphasize reviewing your proof carefully before approval.

If you have questions or need changes, please reply to your proof email before clicking approve.

Due to the custom nature of screen printing, our refund policy is as follows:

We cannot issue refunds for:

• Orders printed as approved (matching the proof and invoice)
• Design placement within the standard 1" tolerance
• Minor color variances inherent to the printing process
• Blank garment substitutions made due to stock issues (when not reported as unacceptable in advance)
• Rush fees

We will make it right for:

• Orders printed differently than the approved proof
• Missing or defective items
• Damage caused during production or shipping

Timeline: Refund requests must be initiated within 5 business days of delivery.

Not satisfied with your order? Email us at orders@5boysproductions.com to start the process.

Yes! Local pickup is available at our Huntsville, Alabama facility. Please contact us after placing your order to arrange pickup.

You'll still receive the standard free shipping discount applied to your order—we'll just skip the UPS portion.